Privacy Policy

CarolinaVR (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.carolinavr.com.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address.

Booking Information: Dates of stay, room preferences, payment details (securely processed via third-party providers).

Technical Information: IP address, browser type, device type, and usage data via cookies and analytics tools.

Communication Data: Information you provide when you contact us or submit a form.

2. How We Use Your Information

We use your information to:

Process reservations and manage your hotel stay

Respond to inquiries or service requests

Send booking confirmations and important updates

Improve our website, services, and user experience

Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

Trusted service providers (e.g., payment processors, email platforms)

Legal authorities, if required to comply with laws or regulations

Marketing partners, only with your explicit consent

4. Cookies & Tracking Technologies

Our website uses cookies to enhance functionality and analyze traffic. You can control cookie settings through your browser. By using www.carolinavr.com, you consent to the use of cookies.

5. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure.

6. Your Rights (Canada/PIPEDA)

As a Canadian user, you have the right to:

Access your personal data

Correct inaccuracies in your data

Withdraw consent to data collection (where applicable)

Request deletion of your data (subject to legal obligations)

To exercise these rights, please contact us at [email protected].

7. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.